Effective November 2, 2026 – This Refund Policy applies to orders placed with Wellesley North End Pizza.

Our Commitment to Customer Satisfaction

At Wellesley North End Pizza, we strive to provide quality food and excellent service. If you are not completely satisfied with your order, please contact us so we can help make things right.

Depending on the circumstances, we may offer a refund, replacement, or another appropriate resolution.

Incorrect Orders or Missing Items

What if my order is incorrect or missing items?

If you receive an incorrect order or discover that items are missing, please contact our restaurant as soon as possible.

Explain what was incorrect or missing and provide your order information. Our team will review the issue and work with you to resolve it through a refund, replacement, or another appropriate solution.

Food Quality Concerns

What if my food is cold, undercooked, or unsatisfactory?

If your food arrives cold, is undercooked, or does not meet your expectations, please contact our restaurant as soon as possible.

Describe the issue and provide your order details so we can review your concern and determine an appropriate resolution, which may include a refund or replacement.

How to Request a Refund

Contact Wellesley North End Pizza directly.

For questions, concerns, or refund requests, please contact our restaurant directly.

By Email: wellesleynorthendpizza@gmail.com

Please provide your order number, order date, and a brief description of the issue to help us review your request.

Refunds and Resolutions

We review reported order issues based on their individual circumstances. Depending on the nature of the concern, we may provide a refund, replacement, or another reasonable resolution.

Our goal is to address customer concerns fairly and ensure a positive experience with Wellesley North End Pizza.

Questions About This Policy

If you have questions about this Refund Policy, please contact us at wellesleynorthendpizza@gmail.com.